End-to-End Outsourcing for a Healthcare Provider

Client Background

A large healthcare provider was struggling to manage its growing administrative burden. The company faced inefficiencies in patient scheduling, billing, and insurance verification processes, leading to delays and frustrated patients.

Challenges

• Inefficient Processes: Manual administrative processes were causing delays in patient scheduling and billing, affecting the company’s overall service quality.
  
• Staffing Shortages: The healthcare provider had difficulty maintaining a full administrative staff due to high turnover rates and burnout.
  
• Compliance & Accuracy: The healthcare sector’s strict compliance requirements meant that any mistakes in billing or insurance verification could lead to significant financial penalties.

PsyTech Outsourcing’s Solution

We implemented a comprehensive End-to-End Outsourcing solution, handling the provider’s
administrative processes from patient scheduling to billing and insurance verification. Our team:

• Automated scheduling and billing processes, reducing manual workload and improving accuracy.
  
• Provided a dedicated team for insurance verification and claims processing, ensuring compliance with industry regulations.
  
• Offered 24/7 support, allowing patients to schedule appointments and receive billing support at their convenience.

Results

• 30% Reduction in Administrative Costs: By outsourcing administrative functions, the healthcare provider significantly reduced overhead and labor costs.
  
• Improved Patient Satisfaction: Patients experienced shorter wait times for appointments and faster billing resolutions, leading to a 20% increase in overall patient satisfaction.
  
• Compliance Excellence: Our team ensured 100% accuracy in insurance claims processing, helping the provider avoid costly compliance penalties.